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Frequently asked
questions
Quick answers about tickets, sessions, and what to expect.
General
Booking & Policies
Safety & Health
Experience Details
Corporate
General
What is Puppy Aura?
Do I need any experience to attend?
Booking & Policies
How much are tickets?
Does every attendee need their own ticket?
What's your cancellation and refund policy?
I can't find my ticket email, can you resend it?
What if I'm running late?
Safety & Health
What if I get scratched or nipped by a puppy?
Are the puppies vaccinated and healthy?
Can people with dog allergies attend?
Experience Details
Can I take photos during my session?
What's the age policy?
Is there parking?
Corporate
How long is a corporate booking?
How far in advance should we book?
What's your cancellation policy for corporate bookings?
Are you insured?
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